24 x 7

Go Further with Digital Ops​

We partner with our clients to operationalize their digital transformation and keep their tech stack and applications working in top shape. Our 99.99% uptime guarantees says it all. ​
Faster spped
99.99%​
Uptime​
50%
Faster ticket resolutions​
24 x 7
Always on support team​

No after thoughts.

We keep your digital stack running in top shape so you can focus on your business

$500M

In additional value created​

4.5x

Incremental valuation multiples​

20

Years of Average Tech Leadership Experience​

30%

Average technology cost savings​

91

Client NPS​

Digital Ops​

Digital Ops Services tailored for mid-market company needs​

Expertise

Our team of seasoned professionals brings years of experience across various industries, ensuring that your applications are in capable hands.​

1

Proactive Monitoring

We don’t just fix problems—we anticipate them. Our proactive monitoring and maintenance approach helps us detect and address issues before they impact your operations.​

2

Rapid Response

With our round-the-clock support, you can count on immediate assistance whenever you need it. We’re here for you 24x7, 365 days a year.​

3

Comprehensive Coverage

From routine maintenance to critical issue resolution, our support services cover all aspects of your application needs, ensuring maximum uptime and performance.​

4

Tailored Solutions

We understand that every business is unique. Our support plans are customized to fit your specific requirements and business goals.

5

Support for Digital Transformation​

thinkbridge offers dependable application support and maintenance to keep your business running at peak efficiency. Our experts handle everything from updates and security patches to bug fixes and performance improvements, allowing you to focus on your core business. We proactively spot and resolve issues, ensuring uninterrupted service for your users​.

Flexibility​

Leverage comprehensive  application support services with a personalized approach and flexible development models tailored to your business needs and budget.​

1

Scalable

With detailed and progressive SLAs, we enhance support for your software application, delivering scalable solutions that are easy to expand and configure.​

2

Proactive Monitoring​

Gain comprehensive insights into the health of your  security infrastructure, network and applications to identify vulnerabilities and prevent unexpected disruptions.​

3

Efficiency​

Improve efficiency through a systematic execution approach focused on continuous system improvement and innovative acceleration of operational practices.​

4

Experience​

Create exponential end-user impact with personalized experiences delivered through data and insights.​

5

Our Digital Ops Services Stack​

24x7 Help Desk Support
Our help desk is staffed with expert assistance and quick resolution to your technical issues.
Application Monitoring and Performance Management
We use advanced monitoring tools to keep a close eye on your applications, ensuring they perform optimally at all times.​
Incident Management and Troubleshooting
Our team swiftly addresses and resolves any issues, minimizing downtime and keeping your operations running smoothly.
Regular Maintenance and Updates
We perform routine maintenance and updates to keep your applications secure, efficient, and up-to-date with the latest features and improvements.​
Security and Compliance
Partnering with industry leaders like KnowBe4 and Crosshair Cyber, we ensure your applications meet the highest security and compliance standards.​

Supported by Global Expertise in System Reliability Engineering (SRE), Support & DevOps​

Our process​

Our expertise, experience and systematic approach to deploying AI will take your business to the next level.

Milestone 1 - Discover 

  • Deeply understand your business objectives and scope
  • opportunities where AI can make an impact

Milestone 2 - Solution

  • Use a problem-solving approach to home in on the right solution approach​
  • Use our AI accelerators to quickly plan a roadmap and measures of success

Milestone 3 – Build & Deploy

  • Build and integrate the AI stack into the current solution stack

Milestone 4 & Beyond

  • Measure and iterate
  • Continuous improvement and tuning
01

Milestone 1 – Discover 

  • Deeply understand your business objectives and scope.
  • Opportunities where AI can make an impact.
02

Milestone 2 – Solution

  • Use a problem-solving approach to home in on the right solution approach.​
  • Apply our accelerators to quickly plan a roadmap and measures of success.
03

Milestone 3 – Build & Deploy

  • Buy and Integrate
  • Build​
  • Deploy
04

Milestone 4 – Beyond

  • Measure and iterate.
  • Continuous improvement and tuning​.

"Right from the start, our partnership with thinkbridge delivered the results we needed. Their team enabled significant automation and refined our tech stack. Their innovative approach and technical expertise have been vital in becoming a tech-first organization. We highly value our collaboration and look forward to future successes."

Bill Klein, Co-Founder, Consero

Case Studies

Browse our case studies ​

Leveraging thinkPlanner for Streamlined User-Centric Solutions

AI usage is at the forefront of everyone's mind, but using it intelligently is what leads to differentiation. Learn how thinkPlanner, an AI-enabled tool, can be leveraged to create user personas, unique user journeys, and create a comprehensive roadmap for your organization's product idea.

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Utilizing Advanced LLMs For Streamlined Code Generation

Streamlining UI creation and code generation just got easier. With thinkURL, it's now easier than ever to take requirements and seamlessly create JSON representations. Organizations seeking top-tier efficiency could take their game to the next level with thinkURL.

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Dynabot's Seamless Integration and Agile Deployment

Not all chatbots are created equally. With seamless integration and heightened capabilities, Dynabot is easily added to existing systems while offering improved customer experience. Let's talk about the impact it can deliver.

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HR & Recruiting: Automating Boolean Search String Generation

Explore how the integration of OpenAI and LLM technologies revolutionized candidate sourcing by automating Boolean search string generation. Discover how recruiters experience increased efficiency, leading to faster candidate identification, while HR departments benefit from improved alignment between job requirements and candidate qualifications.

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Streamlining Candidate Evaluation With Automated Resume Summary Generation

Dive into how the integration of NLP techniques and OpenAI technologies revolutionized talent acquisition by automating resume summary generation. Discover how recruiters save time and reduce cognitive workload while candidates benefit from improved visibility of their qualifications and experiences.

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AI-Driven Candidate Matching Integration

Explore how the integration of AI-driven candidate matching technologies revolutionized talent acquisition, leading to higher-quality hires, reduced time-to-fill metrics, and enhanced recruitment outcomes for both recruiters and HR departments.

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Seamless Chatbot Integration For HR Operations

Explore how a strategic deployment of an advanced chatbot streamlined HR processes, reduced administrative burden, and empowered recruiters to focus on strategic recruitment initiatives. Learn more here.

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Utilizing AFR 2.0's Automated Executive Summaries

Delve into how AFR 2.0 revolutionized financial reporting with automated executive summaries, empowering CFOs, finance managers, analysts, and stakeholders alike.

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RPO and Technology: A Transformational Approach

A client was making data driven decisions, but their core was based on spreadsheets, which made scalability difficult along with the documents being error prone. To address these issues we built a web application rendering spreadsheets unnecessary.

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How Client-Centric Tech Impacts FaaS

An organization needed to build a tech solution for their clients that used a variety of applications. We were able to vet ideas for tech upgrades and develop a process for continual upgrades.

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How We Digitized An RPO Company

A recruitment process outsourcing provider needed to develop and implement a 5-year technology roadmap. The roadmap included building a custom platform, integrating with best of breed recruiting solutions, and implementing an analytics and reporting solution.

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Becoming a FinTech

Learn more about how we helped a business modernize its tech capabilities.

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AI Affecting Solar DERs

Utilities operators needed help optimizing the energy production of a vast number of distributed solar energy resources, while resolving issues promptly and cost-effectively. To address this, an operations and maintenance platform was built that utilized analytics and AI.

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AI-Enabled REPs

A retail electric providers (REP) in Texas had to estimate the amount of energy needed to provide their customers with competitive market prices. To address this issue, a more accurate load prediction model based on machine learning and historical energy load data was developed.

Read More

Modernizing Prepaid Card Tech

A prepaid credit card and treasury management services company had to complete a technical due diligence assessment. We developed a strategy focused on modernizing their back-end applications and client-facing software platform.

Read More

Modernizing A Major RPO Firm

A recruitment process outsourcing provider experienced operational inefficiencies due to rapid growth. We were brought in to assess their existing processes and decided that a fully integrated, scalable technology platform was needed.

Read More

Developing A Cloud-Based POS System

A family-owned business that hosts children's consignment sales had their lone IT engineer quit. When this happened, the company's outdated systems began to fail. We stepped in to stabilize the system.

Read More

Navigating VC Due Diligence

A client needed to complete a 30-page technology questionnaire as part of a VC due diligence process. Thanks to our experience in fulfilling complex VC due diligence requirements, we completed the questionnaire and compiled all required supporting documentation.

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Utilizing Serverless Architecture

A billing service provider company's applications were built using a serverless architecture

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Azure's Innovative Cloud Security and Governance

The company had its infrastructure on the cloud in order to improve scalability and flexibility. However, the company wanted their infrastructure, application and data to be secure in the cloud.

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AI Digital Consulting – Case Studies​

We have developed and implemented multiple AI solutions in the last 3 years

Automated financial reviews

Billing anomalies

Daily activity
anomaly detection

Candidate
matching AI

AI enabled product management

AI enabled code reviews

AI
Developer assistant

AI
Code Generator

AI Recruiter

Pay card fraud detection

Sound
classification

AI Enabled Workflows / Auto completes

Insights

Our unfiltered insights, opinions, learnings and thinking on everything tech and its impact on our daily lives

5 Ways to Scale Your Business With Technology

| Author
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The 5 Best AI Tools Of 2024

Jonathan Mitchell
| Author
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AI Governance In Software Development

Jonathan Mitchell
| Author
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6 Security Strategies For AI Implementation

Jonathan Mitchell
| Author
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How To Get Generative AI Into Production

Sai Ganesh B
| Author
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What Is The Difference Between Generative AI And Automation?

Jonathan Mitchell
| Author
Read More

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