A recruitment outsourcing provider needed a 5-year technology roadmap, including a custom platform, top recruiting integrations, and advanced analytics.
Since their founding in 2009, our client has become the world’s largest and fastest growing recruitment process outsourcing provider. Although they were making data driven decisions, their core was based on spreadsheets.
However, with their rapid growth these spreadsheets were no longer scalable. Spreadsheets that were once the bread and butter of the operations team had become unwieldy and error prone.
Their initial inclination was to implement or build out a reporting solution.
We studied their business deeply and reframed the problem statement. We developed their technology roadmap based on the reframed problem statement. The strategy was a combination of build + buy approach.
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We developed a 5-year technology roadmap aligned with specific business goals and led its successful implementation. In under six months, we built and launched the first version of their custom platform, designed around their key differentiators. We then layered on an analytics and reporting solution that, within the first year, delivered measurable improvements in recruiter efficiency and customer outcomes.
In the next phase, we integrated best-of-breed recruiting solutions to further digitize their operations—ultimately they were able to achieve their goal of 85% touch-less processes and see dramatic improvements in their customer outcomes. As a result, they reduced their cost per hire by 50% and increased customer outcomes by 102%. Now operating as a tech-first company, they continue to partner with us on their next 5-year roadmap, which includes machine learning initiatives to drive further innovation.
Read more about how we work using our accelerators, context expertise, and global delivery.
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