The Challenge
A significant portion of recruiting efforts is often spent handling queries from candidates, many of which are repetitive in nature. Our analysis revealed that candidates were less likely to engage with standard bots that provided canned responses. To address this issue, we deployed a sophisticated chatbot capable of managing HR-related queries, scheduling interviews, and providing application status updates. The primary objective was to enhance operational efficiency and improve the productivity of our HR team by reducing the administrative burden.
Handling candidate queries is a crucial part of the recruitment process, but it can be time-consuming and repetitive. Common questions about application status, interview scheduling, and HR policies frequently divert the attention of HR professionals from more strategic tasks. To tackle this challenge, we introduced an AI-powered chatbot designed to deliver personalized and accurate responses to candidates' queries, thereby streamlining the communication process.