The Challenge
The RPO firm operated under relentless demands: high client expectations, competitive SLAs, and the constant need to deliver faster, better, and cheaper. But their growth was being throttled by three interconnected challenges:
Bandwidth Bottleneck: Each recruiter was managing 40+ requisitions at a time, with sourcing and screening alone consuming up to 60% of their capacity.
Tool Fatigue & Siloed Automation: The firm had tried legacy RPA tools and CRM-based automation. These created more friction than flow—automating emails but not conversations, tasks but not decisions.
No AI Expertise In-House: While leadership recognized the transformative potential of generative AI, they lacked the technical depth to design and scale a bespoke solution that could meet their complex, domain-specific needs.
Their ask wasn’t small: they needed a solution that could scale like software but reason like a recruiter—without requiring a rip-and-replace of their existing tech stack.