CASE STUDY

How A Global RPO Firm Transformed Talent Acquisition With A Custom-Built Digital AI Recruiter

thinkbridge built a generative AI recruiter that tripled productivity, cut response times by 80%, and boosted quality submissions by 70%—redefining scale for a global RPO firm.
70%
Increase In Qualified Submissions
95%
Screening Accuracy
10,000+
Recruiter Hours Saved In 90 Days

The Challenge

The RPO firm operated under relentless demands: high client expectations, competitive SLAs, and the constant need to deliver faster, better, and cheaper. But their growth was being throttled by three interconnected challenges:

Bandwidth Bottleneck: Each recruiter was managing 40+ requisitions at a time, with sourcing and screening alone consuming up to 60% of their capacity.

Tool Fatigue & Siloed Automation: The firm had tried legacy RPA tools and CRM-based automation. These created more friction than flow—automating emails but not conversations, tasks but not decisions.

No AI Expertise In-House: While leadership recognized the transformative potential of generative AI, they lacked the technical depth to design and scale a bespoke solution that could meet their complex, domain-specific needs.

Their ask wasn’t small: they needed a solution that could scale like software but reason like a recruiter—without requiring a rip-and-replace of their existing tech stack.

The Solution

At thinkbridge, we don’t believe in off-the-shelf AI—we believe in purpose-built intelligence. We partnered deeply with the firm’s operations, TA, and technology teams to co-create a generative AI solution that wasn’t just technically sound—it was recruiter-smart.

Key Solution Pillars:

  • Domain-Trained Generative AI (Digital AI Recruiter): We built a proprietary generative AI agent fine-tuned on thousands of recruiting conversations, job reqs, and domain-specific language. This wasn’t GPT out of the box—it was engineered for context awareness, nuance, and adaptability across industries and job functions.
  • Embedded in the Workflow, Not Bolted On: We integrated the Digital AI Recruiter directly into the firm’s ATS, email, SMS, WhatsApp, and scheduling tools. It worked invisibly behind the scenes, triggering at key moments in the hiring journey—outreach, follow-up, screening, and scheduling.
  • Dynamic Personalization at Scale: Each candidate interaction was hyper-personalized—contextualized by role, geography, experience level, and past interactions. No two messages were the same, yet every one matched the firm’s tone, brand, and intent.
  • Human-in-the-Loop Governance: Recruiters retained ultimate control. The AI handled volume and repetition; recruiters focused on judgment and relationship-building. Every response the AI sent could be monitored, overridden, or retrained in real time.
  • Continuous Learning Loop: Our team implemented feedback ingestion pipelines, so the AI improved weekly. Recruiter thumbsup/down signals, interview outcomes, and client feedback were used to fine-tune the model’s logic, tone, and prioritization.
Triangle svg

Result

Quantifiable Impact:

  • 3x recruiter productivity: Recruiters who previously handled ~40 reqs could now manage 120+ without burnout.
  • 70% increase in qualified submissions: AI-assisted sourcing and screening ensured more candidates per job were not just contacted but converted.
  • 80% reduction in candidate response time: Average time to first touch dropped from 48 hours to under 10 minutes.
  • 10,000+ recruiter hours saved in 90 days: Time previously spent on repetitive tasks was redirected to high-value conversations and strategy.
  • 95% screening accuracy: The AI successfully flagged mismatches and surfaced best-fit candidates with minimal false positives.
  • 100% compliance with client and regulatory standards: Every interaction logged, auditable, and aligned with GDPR, EEOC, and industry best practices.

And most importantly: candidate satisfaction remained high, with zero drop in experience quality despite the digital touch.

Case Studies

Browse our case studies ​

Transforming A Recruitment Process Outsourcing Firm With A Tech-First Platform

RPO firm transforms with thinkbridge, achieving 1.6x EBITDA, 6x valuation growth, and 2x revenue—without adding headcount.

Read More
6x
Valuation Multiple Improvemen
1.6x
Improvement In EBITDA
2x Revenue
Without Adding Headcount

Transforming A Leading Non-Emergency Medical Transportation Provider Into A Scalable, AI-Driven Operation

Dash Solutions transformed into a fintech leader—serving 10x more clients, launching products 8x faster, and tripling growth—thanks to a scalable, API-first platform built with thinkbridge.

Read More
20%
Improvement Of On-time Trips
25%
Drop In Member Grievenaces
30%
Cut In Call Wait Times

Client Success Story: Dash Solutions Leverages Technology to Evolve Into A Fintech Powerhouse

Dash Solutions used thinkbridge to 10x client capacity, 3x growth, and launch products 8x faster—transforming into a true fintech powerhouse.

Read More
3x
Growth Without Increasing Headcount
10x
Increase In Client Capacity
8x
Faster Product Launches

Consero Transforms Into A Finance-As-A-Service Firm With A Tech-First Approach Through The SIMPL Platform

thinkbridge helped Consero launch the SIMPL platform—driving 40% revenue growth, 30% EBITDA gain, and scaling FaaS operations without added overhead.

Read More
40%
Revenue Increase Without Overhead Growth
30%
EBITDA Improvement
2x
Accounts Overseen

Rebuilt To Scale, Delivered On Schedule: How thinkbridge Transformed Timerack’s Platform Into A Growth Engine

thinkbridge rebuilt Timerack’s legacy platform into a scalable, AI-ready solution—launched in 4 months, boosting leads, retention, and performance.

Read More
40%
Drop In Support Tickets
27%
Increase In Qualified Leads Post-Event
30–50%
Reduction In Future Development Cycles

From Zero To Launch In 60 Days: How thinkbridge Helped A Payment Platform Ship A High Impact Mobile Payments Platform In Record Time

Delivered a full-featured mobile payments app for a payment platform in just 8 weeks—50% faster than planned—using Flutter, internal accelerators, and agile delivery to meet tight budget, time, and quality targets.

Read More
50%
Faster Than The Planned
100%
Core Functionality Shipped
Maintained Budget Discipline

How thinkbridge Transformed A Leading Optical Retailers Operations Across Asia with Strategy-Led Digital Execution

thinkbridge helped the company move beyond spreadsheets to scalable, real-time retail operations—unlocking the full ROI of their ERP investment with Power BI, Power Apps, and a structured IT delivery model, all within six months.

Read More
48–72 hours
Approval Turnaround Time
3x
IT Enhancement Delivery Ad-hoc
70%
Less Excel Dependency

How A Next-Gen FinTech Platform And thinkbridge Built A Full-Featured Neo-Banking App In 90 Days

In just 90 days, thinkbridge helped a next-gen fintech platform launch a full-featured neo-banking app for underserved Asia-Pacific regions—cutting development time by 50%, slashing costs, and setting the foundation for long-term fintech growth.

Read More
45–50%
Savings
60%
Reduced Future Maintenance Burden
67%
Faster Than Industry Avg.

Orchestrating End-To-End Digital Transformation For A Retail Apparel Giant

thinkbridge partnered with a major apparel brand to cut manual data entry by 75% and reduce cycle times by 35%, delivering a clear, AI-ready transformation roadmap in just 6 weeks.

Read More
75%
Manual Data Entry Eliminated
35%
Reduction In Cycle Time
18%
Accuracy Improvement

A Digital Transformation Blueprint For A Global Pearl & Jewellery Powerhouse

thinkbridge helped a global luxury retailer cut manual work by 60% with a digital blueprint mapping 100+ processes and 35+ AI opportunities.

Read More
40–60%
Reduction In Manual Work
20–25%
Improvement In Inventory
100%
Executive Alignment Achieved

SensorsCall’s Camera-Free Senior-Care Platform, Engineered By thinkbridge

thinkbridge helped SensorsCall build a privacy-first, AI-powered senior care platform—detecting falls, anomalies, and critical sounds with 0 cameras, 2% false positives, and real-time insights across thousands of homes.

Read More
25%
More Continuous Coverage
30%
False-Alarm Reduction
100%
Homes Keep Existing Detectors

From Manual to Magical: How thinkbridge Helped A Field Services SaaS Platform Secure Its IP and Revolutionize Technician Quoting With AI Services

thinkbridge built a secure, AI-powered pricing assistant for a field services SaaS platform—cutting quote time by 40%, protecting pricing IP, and boosting technician satisfaction by 27%.

Read More
40%
Reduction In Average Quote Time
60%
Decrease In Onboarding Time
100%
Elimination Of Direct Database Access

How to have a Tech-Forward Business

That will actually increase your bottom line
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How to have a Tech-Forward Business

That will actually increase your bottom line
Close
CASE STUDY

How A Global RPO Firm Transformed Talent Acquisition With A Custom-Built Digital AI Recruiter

thinkbridge built a generative AI recruiter that tripled productivity, cut response times by 80%, and boosted quality submissions by 70%—redefining scale for a global RPO firm.

70%
Increase In Qualified Submissions
95%
Screening Accuracy
10,000+
Recruiter Hours Saved In 90 Days

The Challenge

The RPO firm operated under relentless demands: high client expectations, competitive SLAs, and the constant need to deliver faster, better, and cheaper. But their growth was being throttled by three interconnected challenges:

Bandwidth Bottleneck: Each recruiter was managing 40+ requisitions at a time, with sourcing and screening alone consuming up to 60% of their capacity.

Tool Fatigue & Siloed Automation: The firm had tried legacy RPA tools and CRM-based automation. These created more friction than flow—automating emails but not conversations, tasks but not decisions.

No AI Expertise In-House: While leadership recognized the transformative potential of generative AI, they lacked the technical depth to design and scale a bespoke solution that could meet their complex, domain-specific needs.

Their ask wasn’t small: they needed a solution that could scale like software but reason like a recruiter—without requiring a rip-and-replace of their existing tech stack.

MEET THE TEAM

img

Anand Krishnan

Managing Partner & CEO

sai-img

Sai Ganesh

Managing Partner & Chief Scientist

img
Shamik Mitra

Managing Partner & Chief Delivery Officer

Andy K-img
Andy Komandur

Vice President-Growth
APAC & GCC

img
Andrew Zarkadas

Vice President - Growth Americas

MEET THE TEAM

img

Anand Krishnan

Managing Partner & CEO

sai-img

Sai Ganesh

Managing Partner & Chief Scientist

img

Shamik Mitra

Managing Partner & Chief Delivery Officer

Andy K-img

Andy Komandur

Vice President-Growth
APAC & GCC

img
Andrew Zarkadas

Vice President - Growth Americas

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The Solution

At thinkbridge, we don’t believe in off-the-shelf AI—we believe in purpose-built intelligence. We partnered deeply with the firm’s operations, TA, and technology teams to co-create a generative AI solution that wasn’t just technically sound—it was recruiter-smart.

Key Solution Pillars:

  • Domain-Trained Generative AI (Digital AI Recruiter): We built a proprietary generative AI agent fine-tuned on thousands of recruiting conversations, job reqs, and domain-specific language. This wasn’t GPT out of the box—it was engineered for context awareness, nuance, and adaptability across industries and job functions.
  • Embedded in the Workflow, Not Bolted On: We integrated the Digital AI Recruiter directly into the firm’s ATS, email, SMS, WhatsApp, and scheduling tools. It worked invisibly behind the scenes, triggering at key moments in the hiring journey—outreach, follow-up, screening, and scheduling.
  • Dynamic Personalization at Scale: Each candidate interaction was hyper-personalized—contextualized by role, geography, experience level, and past interactions. No two messages were the same, yet every one matched the firm’s tone, brand, and intent.
  • Human-in-the-Loop Governance: Recruiters retained ultimate control. The AI handled volume and repetition; recruiters focused on judgment and relationship-building. Every response the AI sent could be monitored, overridden, or retrained in real time.
  • Continuous Learning Loop: Our team implemented feedback ingestion pipelines, so the AI improved weekly. Recruiter thumbsup/down signals, interview outcomes, and client feedback were used to fine-tune the model’s logic, tone, and prioritization.

Result

Result

Quantifiable Impact:

  • 3x recruiter productivity: Recruiters who previously handled ~40 reqs could now manage 120+ without burnout.
  • 70% increase in qualified submissions: AI-assisted sourcing and screening ensured more candidates per job were not just contacted but converted.
  • 80% reduction in candidate response time: Average time to first touch dropped from 48 hours to under 10 minutes.
  • 10,000+ recruiter hours saved in 90 days: Time previously spent on repetitive tasks was redirected to high-value conversations and strategy.
  • 95% screening accuracy: The AI successfully flagged mismatches and surfaced best-fit candidates with minimal false positives.
  • 100% compliance with client and regulatory standards: Every interaction logged, auditable, and aligned with GDPR, EEOC, and industry best practices.

And most importantly: candidate satisfaction remained high, with zero drop in experience quality despite the digital touch.

Case Studies

Browse our case studies ​

Transforming A Recruitment Process Outsourcing Firm With A Tech-First Platform

RPO firm transforms with thinkbridge, achieving 1.6x EBITDA, 6x valuation growth, and 2x revenue—without adding headcount.

Read More
6x
Valuation Multiple Improvemen
1.6x
Improvement In EBITDA
2x Revenue
Without Adding Headcount

Transforming A Leading Non-Emergency Medical Transportation Provider Into A Scalable, AI-Driven Operation

Dash Solutions transformed into a fintech leader—serving 10x more clients, launching products 8x faster, and tripling growth—thanks to a scalable, API-first platform built with thinkbridge.

Read More
20%
Improvement Of On-time Trips
25%
Drop In Member Grievenaces
30%
Cut In Call Wait Times

Client Success Story: Dash Solutions Leverages Technology to Evolve Into A Fintech Powerhouse

Dash Solutions used thinkbridge to 10x client capacity, 3x growth, and launch products 8x faster—transforming into a true fintech powerhouse.

Read More
3x
Growth Without Increasing Headcount
10x
Increase In Client Capacity
8x
Faster Product Launches

Consero Transforms Into A Finance-As-A-Service Firm With A Tech-First Approach Through The SIMPL Platform

thinkbridge helped Consero launch the SIMPL platform—driving 40% revenue growth, 30% EBITDA gain, and scaling FaaS operations without added overhead.

Read More
40%
Revenue Increase Without Overhead Growth
30%
EBITDA Improvement
2x
Accounts Overseen

Rebuilt To Scale, Delivered On Schedule: How thinkbridge Transformed Timerack’s Platform Into A Growth Engine

thinkbridge rebuilt Timerack’s legacy platform into a scalable, AI-ready solution—launched in 4 months, boosting leads, retention, and performance.

Read More
40%
Drop In Support Tickets
27%
Increase In Qualified Leads Post-Event
30–50%
Reduction In Future Development Cycles

From Zero To Launch In 60 Days: How thinkbridge Helped A Payment Platform Ship A High Impact Mobile Payments Platform In Record Time

Delivered a full-featured mobile payments app for a payment platform in just 8 weeks—50% faster than planned—using Flutter, internal accelerators, and agile delivery to meet tight budget, time, and quality targets.

Read More
50%
Faster Than The Planned
100%
Core Functionality Shipped
Maintained Budget Discipline

How thinkbridge Transformed A Leading Optical Retailers Operations Across Asia with Strategy-Led Digital Execution

thinkbridge helped the company move beyond spreadsheets to scalable, real-time retail operations—unlocking the full ROI of their ERP investment with Power BI, Power Apps, and a structured IT delivery model, all within six months.

Read More
48–72 hours
Approval Turnaround Time
3x
IT Enhancement Delivery Ad-hoc
70%
Less Excel Dependency

How A Next-Gen FinTech Platform And thinkbridge Built A Full-Featured Neo-Banking App In 90 Days

In just 90 days, thinkbridge helped a next-gen fintech platform launch a full-featured neo-banking app for underserved Asia-Pacific regions—cutting development time by 50%, slashing costs, and setting the foundation for long-term fintech growth.

Read More
45–50%
Savings
60%
Reduced Future Maintenance Burden
67%
Faster Than Industry Avg.

Orchestrating End-To-End Digital Transformation For A Retail Apparel Giant

thinkbridge partnered with a major apparel brand to cut manual data entry by 75% and reduce cycle times by 35%, delivering a clear, AI-ready transformation roadmap in just 6 weeks.

Read More
75%
Manual Data Entry Eliminated
35%
Reduction In Cycle Time
18%
Accuracy Improvement

A Digital Transformation Blueprint For A Global Pearl & Jewellery Powerhouse

thinkbridge helped a global luxury retailer cut manual work by 60% with a digital blueprint mapping 100+ processes and 35+ AI opportunities.

Read More
40–60%
Reduction In Manual Work
20–25%
Improvement In Inventory
100%
Executive Alignment Achieved

SensorsCall’s Camera-Free Senior-Care Platform, Engineered By thinkbridge

thinkbridge helped SensorsCall build a privacy-first, AI-powered senior care platform—detecting falls, anomalies, and critical sounds with 0 cameras, 2% false positives, and real-time insights across thousands of homes.

Read More
25%
More Continuous Coverage
30%
False-Alarm Reduction
100%
Homes Keep Existing Detectors

From Manual to Magical: How thinkbridge Helped A Field Services SaaS Platform Secure Its IP and Revolutionize Technician Quoting With AI Services

thinkbridge built a secure, AI-powered pricing assistant for a field services SaaS platform—cutting quote time by 40%, protecting pricing IP, and boosting technician satisfaction by 27%.

Read More
40%
Reduction In Average Quote Time
60%
Decrease In Onboarding Time
100%
Elimination Of Direct Database Access

How to have a Tech-Forward Business

That will actually increase your bottom line

The Solution

At thinkbridge, we don’t believe in off-the-shelf AI—we believe in purpose-built intelligence. We partnered deeply with the firm’s operations, TA, and technology teams to co-create a generative AI solution that wasn’t just technically sound—it was recruiter-smart.

Key Solution Pillars:

  • Domain-Trained Generative AI (Digital AI Recruiter): We built a proprietary generative AI agent fine-tuned on thousands of recruiting conversations, job reqs, and domain-specific language. This wasn’t GPT out of the box—it was engineered for context awareness, nuance, and adaptability across industries and job functions.
  • Embedded in the Workflow, Not Bolted On: We integrated the Digital AI Recruiter directly into the firm’s ATS, email, SMS, WhatsApp, and scheduling tools. It worked invisibly behind the scenes, triggering at key moments in the hiring journey—outreach, follow-up, screening, and scheduling.
  • Dynamic Personalization at Scale: Each candidate interaction was hyper-personalized—contextualized by role, geography, experience level, and past interactions. No two messages were the same, yet every one matched the firm’s tone, brand, and intent.
  • Human-in-the-Loop Governance: Recruiters retained ultimate control. The AI handled volume and repetition; recruiters focused on judgment and relationship-building. Every response the AI sent could be monitored, overridden, or retrained in real time.
  • Continuous Learning Loop: Our team implemented feedback ingestion pipelines, so the AI improved weekly. Recruiter thumbsup/down signals, interview outcomes, and client feedback were used to fine-tune the model’s logic, tone, and prioritization.

Result:

70%
Increase In Qualified Submissions
95%
Screening Accuracy
10,000+
Recruiter Hours Saved In 90 Days

Result

Quantifiable Impact:

  • 3x recruiter productivity: Recruiters who previously handled ~40 reqs could now manage 120+ without burnout.
  • 70% increase in qualified submissions: AI-assisted sourcing and screening ensured more candidates per job were not just contacted but converted.
  • 80% reduction in candidate response time: Average time to first touch dropped from 48 hours to under 10 minutes.
  • 10,000+ recruiter hours saved in 90 days: Time previously spent on repetitive tasks was redirected to high-value conversations and strategy.
  • 95% screening accuracy: The AI successfully flagged mismatches and surfaced best-fit candidates with minimal false positives.
  • 100% compliance with client and regulatory standards: Every interaction logged, auditable, and aligned with GDPR, EEOC, and industry best practices.

And most importantly: candidate satisfaction remained high, with zero drop in experience quality despite the digital touch.

How to have a Tech-Forward Business

That will actually increase your bottom line

How to have a Tech-Forward Business

That will actually increase your bottom line