About thinkbridge
thinkbridge is how growth-stage companies can finally turn into tech disruptors. They get a new way there – with world-class technology strategy, development, maintenance, and data science all in one place. But solving technology problems like these involves a lot more than code. That’s why we encourage think’ers to spend 80% of their time thinking through solutions and 20% coding them. With an average client tenure of 4+ years, you won’t be hopping from project to project here – unless you want to. So, you really can get to know your clients and understand their challenges on a deeper level. At thinkbridge, you can expand your knowledge during work hours specifically reserved for learning. Or even transition to a completely different role in the organization. It’s all about challenging yourself while you challenge small thinking.
thinkbridge is a place where you can:
- Think bigger – because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues.
- Move faster – because you’ll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done.
- Go further – because you have the opportunity to grow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship.
thinkbridge.. there’s a new way there. ™
What is expected of you?
As part of the job, you will be required to
- Provide tech support services for software and application-related issues
- Communicate fluently and confidently with end users to understand and resolve their technical and functional issues promptly
- Administer and manage Microsoft 365, Azure, Intune Security, and Defender platforms
- Monitor and respond to Defender alerts to enhance infrastructure security
- Assist in onboarding and training users on internal tools and business applications
- Provide L1 + L2 support for enterprise applications, resolve incidents, and escalate complex issues
- Coordinate with application vendors for bug fixes, updates, and performance optimization
- Create and maintain reports using SQL Server Management Studio (SSMS)
- Analyse IoT data using tools such as Grafana for performance monitoring
- Document support procedures, FAQs, and knowledge base content
- Collaborate with internal teams on IT and application rollout projects
If your beliefs resonate with these, you are looking at the right place!
- Accountability – Finish what you started.
- Communication – Context-aware, pro-active and clean communication.
- Outcome – High throughput.
- Quality – High-quality work and consistency.
- Ownership – Go beyond.
Requirements
Must have technical skills
- Proficiency with Microsoft 365 Admin Center, Azure, Intune, and Defender
- Hands-on experience with Windows OS, Microsoft Server, and common business applications
- Experience in SQL Server and basic query writing for troubleshooting and reporting
- Strong analytical and troubleshooting skills for software and application issues
- Excellent communication skills with a user-centric support mindset
Our Flagship Policies and Benefits
- Contract (Renewable based on performance)
- Work from anywhere!
- Working time zone PST hours (9:00 AM TO 6:00 PM)
- All leaves taken are paid leaves (Need approval from Team Leads)
- Location of candidate – Anywhere in LATAM
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