About thinkbridge
thinkbridge is how growth-stage companies can finally turn into tech disruptors. They get a new way there – with world-class technology strategy, development, maintenance, and data science all in one place. But solving technology problems like these involves a lot more than code. That’s why we encourage think’ers to spend 80% of their time thinking through solutions and 20% coding them. With an average client tenure of 4+ years, you won’t be hopping from project to project here – unless you want to. So, you really can get to know your clients and understand their challenges on a deeper level. At thinkbridge, you can expand your knowledge during work hours specifically reserved for learning. Or even transition to a completely different role in the organization. It’s all about challenging yourself while you challenge small thinking.
Why is thinkbridge a great place to work?
At thinkbridge, we are not just paving the way for exceptional digital experiences; we're also redefining the future of work. Our "Remote First" philosophy allows you to take a dive into a world where work doesn’t tie you down. We’re pioneering a Remote First approach, ensuring you’re connected, no matter where you are. We foster and encourage a diverse and inclusive work culture where employees feel valued, respected, are encouraged to voice their ideas, have equal opportunities and are treated fairly. We encourage and provide for our employees' health and well-being initiating wellness programs, provide mental health resources, and ergonomically designed workspaces to support employees’ physical and mental health. We understand the value of work-life balance, hence we follow Flexible Work Hours, to ensure they can rejuvenate besides managing their personal commitments without much hassle. At thinkbridge, it's more than just a job. It's a journey of innovation, growth, and balance. Join us in shaping the future!
thinkbridge is a place where you can:
- Think bigger – because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues.
- Move faster – because you’ll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done.
- Go further – because you have the opportunity to grow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship.
thinkbridge.. there’s a new way there. ™
If your beliefs resonate with these, you are looking at the right place!
- Accountability – Finish what you started.
- Communication – Context-aware, pro-active and clean communication.
- Outcome – High throughput.
- Quality – High-quality work and consistency.
- Ownership – Go beyond.
Experience Level: Mid-Level – ServiceNow Administrator with 5+ years of experience in platform administration, configuration, and ITSM operations. Strong technical foundation in automation, workflow design, and enterprise system support.
Role Overview: We are seeking a ServiceNow Administrator with 5+ years of experience to handle daily administration, ensure platform security, and optimize performance. You will configure workflows, support users, and implement enhancements that improve service delivery. The role requires strong expertise in ServiceNow modules (ITSM, ITOM/HRSD/SecOps) and hands-on skills with HTML, CSS, and JavaScript for scripting and configurations. You will collaborate with cross-functional teams to maintain platform stability and drive continuous improvement.
What is expected of you?
As part of the job, you will be required to
- Platform Administration & Configuration: Perform day-to-day administration, including managing the technical configuration of the platform, building forms, and creating reports and dashboards.
- User Management & Security: Manage user accounts, roles, and access control lists (ACLs) to ensure appropriate access levels and platform security.
- Maintenance & Upgrades: Monitor system performance, perform routine maintenance and error identification/remediation, and manage the planning and execution of platform upgrades and patches.
- Support & Troubleshooting: Serve as a primary support resource for end-users and support teams, investigating, diagnosing, and resolving technical issues (incidents) related to the platform.
- Workflow & Automation: Gather requirements from stakeholders and implement minor enhancements, such as creating or modifying service catalog items and automated process flows/workflows (often using Flow Designer or JavaScript).
- Documentation & Training: Create and maintain technical and user documentation for configurations, processes, and procedures, and assist with training end-users and other staff.
- Collaboration & Process Improvement: Work with cross-functional teams (e.g., developers, project managers, business users) to align the platform with organizational goals and contribute to continual service improvement initiatives within ITIL processes (Incident, Problem, Change Management, etc.).
Requirements
Must have technical skills
- Strong proficiency in configuring ServiceNow modules (ITSM required; ITOM, HRSD, SecOps a plus).
- Familiarity with HTML, CSS, and JavaScript for creating scripts, business rules, UI policies, and client scripts.
- Solid understanding of IT operations concepts, relational databases, and integrations using REST/SOAP APIs.
- Strong problem-solving, analytical, organizational, and communication skills are essential for interacting with technical teams and non-technical users alike.
Certifications
- A ServiceNow Certified System Administrator (CSA) certification is good to have. ITIL Foundation certification is also beneficial.
Our Flagship Policies and Benefits
What we offer
- Dedicated Learning & Development Budget – Fuel your growth with resources dedicated to skill enhancement.
- Cutting-Edge Projects – Work on exciting projects using the latest technologies.
- Employee-Friendly Leave Policy – Enjoy ample leave options to maintain a healthy work-life balance.
Work Environment
- Remote-First Culture: At thinkbridge, we all work from wherever we choose but come together during set hours to collaborate. Using simple online tools, we stay connected and get great work done.
- Leave & Time-off – All leaves taken are paid leaves. And all the leave and time off are likely pre-approved leaves intended for planned vacations, personal commitments, or any other needs requiring prior approval
- Comprehensive Medical & Term Insurance: Full coverage for you and your family peace of mind.
- Work-From-Workweek (WWW): Twice or thrice a year, we come together for One-week sprints to collaborate in person, foster stronger team bonds, and align on goals. All travel expenses are covered in the form of an allowance which is called a work week allowance.
- We organize city-wise, company-sponsored local meetups—fun-filled day outings with your colleagues!
- At thinkbridge, you get reimbursed for approved certifications and short courses that support your role
- We embrace diversity and ensure equal opportunity for everyone, fostering an inclusive workplace where all voices are valued.
Join thinkbridge to be part of a purpose-driven, innovation-led organization that invests in your growth and empowers you to build a brighter future.
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