Senior Project Delivery Lead - Onsite

About thinkbridge

thinkbridge is how growth-stage companies can finally turn into tech disruptors. They get a new way there – with world-class technology strategy, development, maintenance, and data science all in one place. But solving technology problems like these involves a lot more than code. That’s why we encourage think’ers to spend 80% of their time thinking through solutions and 20% coding them. With an average client tenure of 4+ years, you won’t be hopping from project to project here – unless you want to. So, you really can get to know your clients and understand their challenges on a deeper level. At thinkbridge, you can expand your knowledge during work hours specifically reserved for learning. Or even transition to a completely different role in the organization. It’s all about challenging yourself while you challenge small thinking.

Why is thinkbridge a great place to work?

At thinkbridge, we are not just paving the way for exceptional digital experiences; we're also redefining the future of work. Our "Remote First" philosophy allows you to take a dive into a world where work doesn’t tie you down. We’re pioneering a Remote First approach, ensuring you’re connected, no matter where you are. We foster and encourage a diverse and inclusive work culture where employees feel valued, respected, are encouraged to voice their ideas, have equal opportunities and are treated fairly. We encourage and provide for our employees' health and well-being initiating wellness programs, provide mental health resources, and ergonomically designed workspaces to support employees’ physical and mental health. We understand the value of work-life balance, hence we follow Flexible Work Hours, to ensure they can rejuvenate besides managing their personal commitments without much hassle. At thinkbridge, it's more than just a job. It's a journey of innovation, growth, and balance. Join us in shaping the future!

thinkbridge is a place where you can:

1. Think bigger – because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues.
   
2. Move faster – because you’ll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done.
   
3. Go further – because you have the opportunity to grow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship.
   

thinkbridge.. there’s a new way there. ™

If your beliefs resonate with these, you are looking at the right place!  

• Accountability – Finish what you started.
  
• Communication – Context-aware, pro-active and clean communication.
  
• Outcome – High throughput.
  
• Quality – High-quality work and consistency.
  
• Ownership – Go beyond.

Experience Level:  Senior Level – Senior Project Delivery Lead with 10+ years of experience. It requires relevant 4+ years of project coordination experience, strong Agile knowledge, excellent communication, and proficiency in project management tools.

Role Overview:  We are hiring a hands-on Senior Project Delivery Lead. The role focuses on leading client engagement, bridging communication between onshore and offshore teams, and ensuring successful project delivery. Key responsibilities include requirement gathering, tracking deliverables, managing risks, and handling escalations. The position requires strong Agile expertise, excellent communication, and proficiency in project management tools.

What is expected of you?

As part of the job, you will be required to

• Understand the business of the client in its details, what impacts it and how technology helps it.
  
• Act as the primary onsite point of contact for clients and internal delivery teams. Be the face of the entire project team for the client.
  
• Work with client stakeholders to understand their needs and work with Product Owner(s) to write up the requirements and pass them along to the Offshore team.
  
• Support the Offshore Project Manager in planning, monitoring, and tracking project deliverables, schedules, and budgets.
  
• Proactively communicate with the client stakeholders for all issues and concerns through weekly and monthly status discussions.
  
• Be the single point of escalation for the client when issues need to be escalate.
  
• Be the lead for the onshore team members, providing regular feedback, addressing.
  
• Track all client issues, risks, and change requests. Escalate when necessary.
  
• Ensure compliance with organizational policies, security protocols, and client-specific guidelines.
  
• Contribute to continuous improvement by identifying opportunities for process enhancements.
  

Requirements

Must have technical skills

• Bachelor’s degree in Computer Science, Information Technology, Business, or related field.
  
• Minimum 4 years of experience in project coordination/administration within technology or management consulting industries.
  
• Knowledge of healthcare industry, or health insurance is mandatory.
  
• Strong understanding of Agile project management methodology.
  
• Excellent communication skills, written and verbal.
  
• Proficiency with project management tools (e.g., Jira, MS Project, Trello, Asana) and collaboration platforms (MS Teams, Slack, Confluence).
  
• Experience working with an onshore-offshore model.
  

Good to have Skills

• Knowledge of healthcare transportation is optional
  
• Familiarity with .NET programming stack, SQL or any other databases and Azure cloud infrastructure.

Our Flagship Policies and Benefits

What we offer

• Dedicated Learning & Development Budget – Fuel your growth with resources dedicated to skill enhancement.
  
• Cutting-Edge Projects - Work on exciting projects using the latest technologies.
  
• Employee-Friendly Leave Policy – Enjoy ample leave options to maintain a healthy work-life balance.
  

Work Environment

• Work from the office 5 days a week in Los Angeles, CA (Diamond Bar, CA 91765)
  
• Leave & Time-off – All leaves taken are paid leaves. And all the leave and time off are likely pre-approved leaves intended for planned vacations, personal commitments, or any other needs requiring prior approval.
  
• thinkbridge offers Day 1 coverage with fully paid Medical (employee + dependents), 75% paid Vision (employee only), and a fully funded HSA.
  
• 401K with company match (100% on first 3%, 50% on next 2%) plus profit sharing based on performance.
  
• We embrace diversity and ensure equal opportunity for everyone, fostering an inclusive workplace where all voices are valued.   
  

Join thinkbridge to be part of a purpose-driven, innovation-led organization that invests in your growth and empowers you to build a brighter future.