.NET L3 Support Engineer

About thinkbridge

We are a global digital product development firm that helps growth-stage companies gain the technology sophistication and maturity of leading modern digital businesses. We differentiate ourselves by delivering exceptional quality at scale and speed with our thinkstack accelerators. We started with the vision of being able to build amazing software fast. A new way to build software without any of the compromises that currently plague software development. A new way to focus on the outcomes instead of the tech, tools, methodologies, processes and vanity artifacts.

Why is thinkbridge a great place to work?

At thinkbridge, we are not just paving the way for exceptional digital experiences; we're also redefining the future of work. Our "Remote First" philosophy allows you to take a dive into a world where work doesn’t tie you down. We’re pioneering a Remote First approach, ensuring you’re connected, no matter where you are. We foster and encourage a diverse and inclusive work culture where employees feel valued, respected, are encouraged to voice their ideas, have equal opportunities and are treated fairly. We encourage and provide for our employees' health and well-being initiating wellness programs, provide mental health resources, and ergonomically designed workspaces to support employees’ physical and mental health. We understand the value of work-life balance, hence we follow Flexible Work Hours, to ensure they can rejuvenate besides managing their personal commitments without much hassle. At thinkbridge, it's more than just a job. It's a journey of innovation, growth, and balance. Join us in shaping the future!

thinkbridge is a place where you can:

1. Think bigger – because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues.
   
2. Move faster – because you’ll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done.
   
3. Go further – because you have the opportunity to grow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship.
   

thinkbridge.. there’s a new way there. ™

What is expected of you?

As part of the job, you will be required to  

• You will be supporting multiple projects with functional expertise providing support through various communication means to the clients based out in USA
  
• You will handle issues and troubleshoot any technical/functional problems if any arise.
  
• You will be working on various platforms to support multiple projects and processes.
  
• You are expected to code and debug to resolve technical issues
  
• You will be the sole POC for the clients based out in various countries.
  

If your beliefs resonate with these, you are looking at the right place!  

• Accountability – Finish what you started.
  
• Communication – Context-aware, pro-active and clean communication.
  
• Outcome – High throughput.
  
• Quality – High-quality work and consistency.
  
• Ownership – Go beyond.
  

Requirements

Must have technical skills

• You have a strong experience with Product Support/ Tech Support.
  
• You should have good communication skills- both written and verbal, especially in English communication.
  
• You should be good in C# and .NET
  
• You should have working experience in database – SQL queries, making API calls using POSTMAN.
  
• Should have working experience in jQuery & CSS.
  
• Troubleshooting problems and debugging glitches.
  

Good to have Skills

• Familiarity with Ticketing systems.
  
• Experience in handling queries and some experience (functional) with AI/Bots is preferred.

Other Traits

• Least supervision needed/ independent working.
  
• A Go-getter attitude.
  
• Should be able to work remotely and independently.

Our Flagship Policies and Benefits

What We Offer

• Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.  
  
• Cutting-Edge Projects: Work on exciting projects with the latest technologies  
  
• Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance.  

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Work Environment

• Remote-First Culture: At thinkbridge, we all work from wherever we choose but come together during set hours to collaborate. Using simple online tools, we stay connected and get great work done.
  
• Leave & Time-off – All leaves taken are paid leaves. And all the leave and time off are likely pre-approved leaves intended for planned vacations, personal commitments, or any other needs requiring prior approval.
  
• Work-From-Workweek (WWW): Twice or thrice a year, we come together for One-week sprints to collaborate in person, foster stronger team bonds, and align on goals.  All travel expenses are covered in the form of allowance which is called as work week allowance.
• At thinkbridge, you get reimbursed for approved certifications and short courses that support your role.  
• We embrace diversity and ensure equal opportunity for everyone, fostering an inclusive workplace where all voices are valued.  
  
  Join thinkbridge to be part of a purpose-driven, innovation-led organization that invests in your growth and empowers you to build a brighter future.