Strategy & Operations Lead

About thinkbridge

thinkbridge builds the business systems growing companies run on: ERP replacements, connected systems, AI agents inside real workflows and modernized legacy software. We have built custom software for growing companies for more than 12 years.

Today we deliver every system with thinkOne, our method that pairs our experts with our agentic engineering and delivery platform. The platform writes much of the code. Our people understand the client's business, work out the right solution and take it to production. A typical system goes live in about four months. Our commitments to clients are written into the contract before a build starts.

Why work at thinkbridge

• About 80% of the job is thinking and problem solving: the rest is building.
• Our clients stay with us for four to five years on average, so you get to know their business well.
• Part of the working week is set aside for learning, so it doesn't eat into your evenings.
• You can move into a different role inside thinkbridge.
• We are Great Place to Work Certified and have an employee NPS above 90. See what our people say and the industry firsts behind our certification.

Benefits

Benefits built for remote-first work

• Work from anywhere.
• Shape your day around your life, as long as the work lands on time.
• Take time off when you need it.
• A work laptop of your own, set up the way you like it within our security guidelines.
• Weeks when the team gets together in person to work side by side.
• Learning time in working hours, and paid certifications.

Five values guide how we build for clients and how we work with each other: Outcomes, Quality, Accountability, Communication and Care.

In practice

• We take software to production.
• We check our work before anyone else has to.
• We stand by our commitments.
• We keep people informed in plain language.
• We treat a problem as ours to solve.

We hire curious people who own the outcome. Meet the team that leads thinkbridge.

New graduates

thinkSchool is where graduates start their careers at thinkbridge.

Equal opportunity

thinkbridge is an equal opportunity employer. We hire on skills and character, and we treat every applicant fairly.

See all open roles

Questions about working at thinkbridge

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About Role

Experience Level: Associate level - 3-5 years in consulting, strategy, finance, or business operations. Strong in financial modeling, data analysis, and executive reporting. Must have high-ownership, analytical professional with excellent stakeholder communication.

Role Overview: Seeking Strategic Operations professional who will be supporting the CEO through business planning, KPI governance, executive reporting, board readiness, and cross-functional project execution. Focused on driving operational excellence, tracking key initiatives, and delivering data-driven strategic insights.

What You'll Do

As part of the job

• Maintain the company initiative tracker, running weekly check-ins with department heads, flagging slipping deliverables early, and escalating blockers to the CEO with clear recommendations.
• Collect monthly departmental KPI actuals, audit data quality and publish consolidated corporate roll-ups covering automation percentages, spend, CCOG, risk lists, Employee Value and Client Value.
• Lead board and investor readiness by assembling quarterly board packs on schedule, maintaining departmental top five risk registers and supporting data rooms for diligence workstreams.
• Run executive team meeting operations: prepare agendas, coordinate pre-reads, document decisions in a live log and track post-meeting action closures.
• Deliver focused on CEO strategic analysis, including quarterly reviews, pricing models, market benchmarking and M&A screening support.
• Coordinate outside legal counsel, insurance brokers, intellectual property advisors and auditors across corporate projects.

Requirements

Must have skills

• 3 to 5 years of experience in management consulting, strategy and operations, private equity portfolio operations, investment banking, or corporate development.
• Advanced spreadsheet and slide modeling skills in Excel or Google Sheets, with the ability to turn messy data into clean financial models and one-page executive summaries.
• Structured problem-solving ability to break down ambiguous business challenges, find operational data, and present crisp, defensible recommendations.
• Concise written and spoken communication, delivering updates that leadership reads and acts on.
• High personal ownership and operational discipline, ensuring no commitments fall through the cracks.

Good to have skills

• Experience inside a business transitioning from professional services to software or recurring revenue.
• Familiarity with software metrics like net retention rate, Rule of 40 and CAC to LTV.
• Prior exposure to fundraising, M&A diligence or data room management.
• Experience coordinating across distributed teams, particularly between US and India or APAC operations.

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