What’s the ROI of an AI-powered support engineer?

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Use the sliders to reflect your current setup. We’ll show you what your ROI could look like with AI in the mix—based on real inputs, not assumptions.

L1 Support Engineer - Human vs AI Cost Calculator | thinkbridge

Your Scenario

At-A-Glance Comparison

Estimated Savings: $902,532 (59%)

Human Only Support

$1,523,333

60,933 agent hours required

AI-assisted Support

$620,801

24,373 agent hours + AI automation

	Human Only	AI-assisted
Requests Processed	91,400	54,840 (AI) + 36,560 (Human)
AI Cost	$0	$11,468
Human Labor Cost	$1,523,333	$609,333
Total Monthly Cost	$1,523,333	$620,801

Request Handling Breakdown

You’ve crunched the numbers—AI delivers on speed, scale, and cost.

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The Executive Guide to Becoming AI-Ready

In this episode, thinkbridge co-founder Anand Krishnan breaks down what it actually takes for a business to be AI-ready. He talks about the real challenges—like fragmented systems and disorganized data—and what leaders need to address before AI can deliver real value.

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