Reliability & Support
3-5 years

Support Engineer

We are hiring a Support Engineer with 3- 5 years of experience in SQL, DevOps,0365 Java, Linux. The ideal candidate should possess experience in production support as well as client management
Work Experience
3-5 years
Published on
05/02/24
Skills
SQL , Azure, o365

About thinkbridge

thinkbridge is how growth-stage companies can finally turn into tech disruptors. They get a new way there – with world-class technology strategy, development, maintenance, and data science all in one place. But solving technology problems like these involves a lot more than code. That’s why we encourage think’ers to spend 80% of their time thinking through solutions and 20% coding them. With an average client tenure of 4+ years, you won’t be hopping from project to project here – unless you want to. So, you really can get to know your clients and understand their challenges on a deeper level. At thinkbridge, you can expand your knowledge during work hours specifically reserved for learning. Or even transition to a completely different role in the organization. It’s all about challenging yourself while you challenge small thinking.

thinkbridge is a place where you can:

  1. Think bigger – because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues.
  2. Move faster – because you’ll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done.
  3. Go further – because you have the opportunity to grow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship.

thinkbridge.. there’s a new way there. ™

What is Expected out of you

As part of the job, you will be required to

  • Working in a high transaction, 24/7, web environment, and Application Programming Interface (API) calls
  • Solid networking fundamentals required
  • Willingness to work extended hours / weekends to meet project deadlines
  • Ticketing tools expertise (Jira, Freshdesk etc)
  • Experience working with Linux systems in large load balanced pools
  • Knowledge of backup systems and software
  • Good grasp on Azure eco system
  • Experience with best practices for change management and code releases

If your beliefs resonate with these, you are looking at the right place!

  • Accountability –Finish what you started
  • Communication–Context aware, pro-active, and clean communication0
  • Outcome –High throughput
  • Quality –High-Quality work and consistency
  • Ownership –Go Beyond

Requirements

Must have technical skills

  • Bachelor's and High School Degree in Computer Science, Engineering, Technical, Information Systems, Education, Business, Information Technology, Finance, Real Estate, Manufacturing
  • Any licenses or certifications required: ITIL, AWS, Azure, CDT, ABO, SSL, APICS, DNS, X.509, SOAP, XML
  • SQL
  • Mainframe
  • Company software products
  • Open systems operating systems
  • Splunk
  • O-365
  • Azure
  • Excel
  • Oracle
  • UNIX
  • Java
  • Management of false positives and negatives (Windows Defender)

Good to Have Skills

  • Problem Solving skills
  • Client Management
  • Clear communication both written and spoken
  • Accountability and Ownership

Benefits

  • Work from anywhere!
  • Flexible work hours
  • No loss of pay for pre-approved leaves.
  • Family Insurance
  • Quarterly in-person Collaboration Week -WWW
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