Client Services
1-2 Years

Application Support Engineer - L1

We are hiring an Application Support Engineer (L1) with 1-2 years of experience in Application Support.
Work Experience
1-2 Years
Published on
Communication, SQL, Troubleshooting

About thinkbridge

thinkbridge is how growth-stage companies can finally turn into tech disruptors. They get a new way there – with world-class technology strategy, development, maintenance, and data science all in one place. But solving technology problems like these involves a lot more than code. That’s why we encourage think’ers to spend 80% of their time thinking through solutions and 20% coding them. With an average client tenure of 4+ years, you won’t be hopping from project to project here – unless you want to. So, you really can get to know your clients and understand their challenges on a deeper level. At thinkbridge, you can expand your knowledge during work hours specifically reserved for learning. Or even transition to a completely different role in the organization. It’s all about challenging yourself while you challenge small thinking.

thinkbridge is a place where you can: 

  1. Think bigger – because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues. 
  1. Move faster – because you’ll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done. 
  1. Go further – because you have the opportunity to grow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship. 

thinkbridge. There’s a new way there. ™ 

What is expected of you?

As part of the job, you will be required to

  • Professional and prompt response to user inquiries and issues. Guiding the users through troubleshooting steps and resolutions. 
  • Issue triaging based on severity and customer impact. 
  • Diagnose and resolve straightforward technical issues, such as login problems, application errors, data discrepancies, and basic functionality questions.
  • Collaborate with cross-functional teams, including developers, to resolve issues promptly. 
  • Provide timely updates to users regarding the status of their reported issues. Communicate technical information effectively to non-technical users. 
  • Manage and prioritize incidents based on their severity and impact on business operations
  • Escalate critical issues to senior engineers or appropriate teams when necessary. 
  • Monitor incident progress and ensure timely updates are provided to stakeholders. 
  • Contribute to the development and maintenance of a knowledge base, ensuring it contains accurate and up-to-date information for both users and support team members. 
  • Participate in on-call rotations to provide support during non-business hours or weekends as required. 

If your beliefs resonate with these, you are looking at the right place!

  • Accountability – Finish what you started
  • Communication – Context aware, pro-active, and clean communication
  • Outcome – High throughput
  • Quality – High-Quality work and consistency
  • Ownership – Go Beyond

Must-have technical skills:

  • Strong communication skills, both written and verbal.
  • Customer-focused attitude with a willingness to assist users patiently and effectively.
  • Problem-solving skills and an ability to follow logical troubleshooting steps. 
  • Familiarity with using support ticketing systems is beneficial.
  • Ability to work in a fast-paced environment and adapt to changing priorities. 
  • Basic understanding of software applications and their typical issues.


  • Remote First       
  • Flexible work hours  
  • No loss of pay for pre-approved leaves
  • Family Insurance
  • Quarterly in-person Collaboration Week -WWW
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